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SHIPPING & RETURNS

SHIPPING POLICY

Thank-you for your continued support.

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1     UK DELIVERIES

  • 1.1 We use Royal Mail for UK deliveries.

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  • 1.2 For our free delivery our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.

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  • 1.3 Orders despatched by Royal Mail are sent by the signed for option and can take up to 5 working days to be delivered. Please make sure you are at the delivery address within these working days to accept the order as a signature will be required. Our shipping department is open Monday to Friday (excl. bank holidays), meaning an express order placed after 2.00pm on a Thursday but before 2.00pm on a Friday, will be scheduled for delivery the following Monday (excl. bank holidays). 

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  • 1.4 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.

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  • 1.5 If you do not receive your order within 5 working days from the date of despatch, please contact our customer services team by emailing us at info@lifestyle365.co.uk.  We would request that you contact as soon as possible and within 10 days of placing your order. 

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  • 1.6 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs and a further cost to ship will be incurred by yourself.

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  • 1.7 Highlands and Islands orders may be subject to additional shipping charges.  If these charges are not applied at the time of placing your order, this will be discussed with you prior to your order being dispatched.

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  • 1.8 Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

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​​RETURN & EXCHANGE POLICY​

If you are not entirely satisfied with your purchase, we're here to help.

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If you have any questions on how to return your item to us, please contact us on info@lifestyle365.co.uk

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You have 14 calendar days to return an item from the date you received it.

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To be eligible for a return, your item must be unused and in the same condition that you received it.

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Your item must be in the original packaging and needs to have the receipt or proof of purchase.

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Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

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If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 
To return your product, you should send your product to:

 

Lifestyle365 Ltd, 53 Sampson's Plantation, Fremington, North Devon EX31 3FF

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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